Mediation and
Community
Support
Enabling people to find workable solutions in difficult situations
Mediation And Community Support's training and development programmes are Quality Endorsed by Open College Network West Midlands.
Each course offers a high
standard of teaching and learning and each successful
learner will receive an Open College Network West Midlands Quality
Endorsed certificate of achievement.
Our training is highly flexible, efficient and a time effective way to get the best return on your investment in personal and staff development.
The following list of courses can be delivered in-house for groups of people in your organisation. We can also work with you to design, develop and deliver training specific to the challenges you face.
To discuss your current need, or to explore how we can help you,
please contact our training co-ordinator macs1@btconnect.com
‘I go home after each session feeling I have learned so much.' (Teacher)
‘The course has been wonderful, there is so much more to mediation than I ever realized.’ (Housing Officer)
‘I now have a much better understanding of how others feel.’ (Youth Worker)
‘This course has affected how I deal with conflict in my own life.’ (Local Resident)
‘I came home at the end of the day feeling (again!) that I had learned an enormous amount. Thank you.’ (Degree Student)
‘What an eye opener! I won’t shy away from difficult situations the way I used to.’ (Local Resident)
An introductory course designed to provide some tools and skills
to handle everyday conflict more constructively. The course will
provide a practical understanding of the dynamics of everyday
conflict; examine personal behaviour and alternative conflict
styles; develop skills to handle conflict better and create
practical steps to address everyday conflict.
Difficult conversations happen all the time, unwanted situations can arise suddenly and demand a response, the usual reaction is either to tackle the subject or avoid it. Research has demonstrated that, in the workplace, difficult situations are avoided more often than they are addressed or resolved.
This course provides practical steps that can be used to manage difficult conversations and achieve positive outcomes from awkward situations. It will help you consider how to enable others to discuss the subject without them feeling threatened or judged
An inclusive workplace is one where the principles of fairness, respect, dignity, equality and autonomy are part of an organisation’s everyday goals and behaviour. The desire to build an inclusive workplace is often hampered by the lack of understanding of practices and personal culture and sub cultures, both written and unwritten, of those who work in the organisation and newcomers.
Conflict can arise when assumptions are made, in-built cultures
are challenged by newcomers, or by change within the organisation.
This course examines cultures and how they can affect dynamics
within conflict and how this knowledge may help to develop and
improve communication processes.
For many people hostility which manifests itself as anger is something to be avoided at all costs and they often find themselves backing away from situations where they should ideally be taking control.
This course will help to improve your understanding of hostile
and negative behaviours and the impact they can have. It will
explore the triggers that lead to anger as a response, and identify
when such a reaction may be about to happen. The course will help
you to develop techniques to value and respond to your own and
other people’s anger, and use it positively.
This course will introduce you to the principles of mediation,
its strengths and limitations and give you the necessary
information to make use of mediation successfully in your
workplace.
Most of us have been educated from birth to compete, judge, demand and diagnose — to think and communicate in terms of what is “right” and “wrong” with people. We express our feelings in terms of what another person has “done to us.”
At best, thinking and communicating this way can create misunderstanding and frustration, or simply keep us from getting what we want. It can also keep us from the fulfilling relationships we deserve. And still worse, it can lead to anger, depression and even emotional or physical violence.
Based on the work of Marshall B. Rosenberg PH.D, this
introductory course will explore the basic principles of
non-violent communication; it’s four parts and explore how this
concept can be used to improve the way we think and
communicate.
Mediation And Community Support offers a quality training course in Mediation Skills delivered by experienced trainers who are practicing mediators.
The training is designed to enable participants to gain knowledge and techniques to commence supervised practice as mediators.
The course provides vital skills to people dealing with disputes at work, particularly personnel or welfare officers, those dealing with customer care, school staff, youth workers and many others.
Sessions are focused on specific skills, techniques, processes and knowledge. Assessment for accreditation is ongoing though observations and completion of written work. Following successful completion of the course new mediators can develop their practice by working with an experienced mediator with Mediation and Community Support.
The training will enable you
to:
Course Contents
The mediation training is available for personal or professional development. Charges include all materials, tea and coffee.
Concessionary rates may be available for some voluntary organisations and community groups on request.
For our current charges please email macs1@btconnect.com
Mediaton & Community
Support
07594653530
Company No. 5531082
United
Kingdom
macs1@btconnect.com
Charity No. 1119338
Registered in England & wales
Copyright © 2012 Mediation And Community Support